Responsible Gaming

Kingmaker Casino, operated by NovaForge Limited, offers gambling as entertainment for adults. This policy explains the tools we provide, the habits we encourage and the places Australian players can turn to if gambling stops being fun. Gambling carries financial risk, results are random and no strategy guarantees a profit, so please never play with money you need for rent, bills or family expenses.

Our Commitment

We want players to enjoy our casino and sportsbook without harm. We train support staff to recognise warning signs, we apply our controls consistently and we never encourage a player to chase losses. If we believe your play is putting you at risk, we may contact you, restrict your account or close it.

Age Restriction

Only people aged 18 or older may open an account or play. We confirm age and identity through KYC checks before the first withdrawal and may ask for documents at other times. Accounts found to belong to minors are closed and any balances are handled as set out in our terms and conditions. Please keep your login away from children and use parental control software where devices are shared.

Recognising Warning Signs

Consider taking a break and seeking advice if any of the following sounds familiar:

You spend more money or time than you planned.
You borrow money or sell belongings to gamble.
You chase losses by raising stakes or depositing again.
You hide your gambling from family or friends.
Gambling affects your sleep, work, mood or relationships.
You feel restless or irritable when you try to stop.

Deposit and Spending Limits

You can set deposit limits for a day, a week or a month from your account or by asking live chat. Lowering a limit takes effect quickly. Raising one is subject to a waiting period, so that a decision made in the heat of a session cannot undo your plan. Our minimum deposit is A$30, and we suggest choosing a limit before you play rather than after a loss.

Reality Checks and Cooling-Off

Session reminders show how long you have been playing and how much you have spent. If you need a short pause, ask support for a cooling-off period of your chosen length. During it, you cannot log in to play or deposit, and we do not send you promotional offers. Withdrawals of any eligible balance remain available.

Self-Exclusion

For a longer or permanent break, contact support at support@kingmakercassino.com and request self-exclusion. We will close your account for the period you choose, stop marketing messages and refuse new registrations from you. Please note that self-exclusion with us does not cover other gambling providers, so consider asking each operator you use, and install website blocking software if it helps.

Practical Habits That Help

Treat the amount you gamble as the price of entertainment.
Decide your budget and time limit before you start.
Do not gamble when tired, stressed or after drinking.
Keep bonuses in perspective: wagering requirements increase play, they do not reduce risk.
Take regular breaks and balance gambling with other hobbies.

Where to Get Support in Australia

Free and confidential help is available around the clock:

Gambling Help Online: 1800 858 858 and gamblinghelponline.org.au, with chat and counselling.
Lifeline: 13 11 14 for crisis support.
Gamblers Anonymous Australia: local meetings and peer support.

Financial counsellors can also help with debt, and many services are available free of charge.

For Family and Friends

If someone close to you gambles too much, speak to them calmly and without blame. Offer to help them contact a support service. You can also contact us to report concerns about an account holder, though we may be limited in what we can share because of privacy rules. Joint finances can be protected by separating accounts and removing saved card details from devices.

Talking to Us

Our live chat is available 24/7 and our email is support@kingmakercassino.com. Tell us which tool you need, such as a limit, a break or self-exclusion, and we will confirm in writing once it is active. We review this policy periodically and may update it to reflect best practice.

Last updated: October 5, 2026