WARRANTY & REPAIR – Barbas and Zacári


Do I have any warranty with my item?

Our warranty term is 1 years from the date of purchase. Our warranty covers manufacturing defects on the watch (the movement + the case). We also cover defects on all straps (other than blemishes from misuse of the product).

Please note that repair or replacement will be charged in the following cases - even within the 1 year warranty term period.

- Failure or damage caused by improper use of the product or carelessness (knocks, dents, broken crystal, dents etc.)

- Failure or damage caused by fire, water, or a natural disaster such as an earthquake.

- Battery replacement 

How do I return an item?

To complete a return, please contact us here with your order details.

Returns policy?

From time of purchase, you have 14 days to complete the returns process. Please note we will not cover shipping postage involved with the return.

Please ensure the watch has not be worn, damaged in any way, contains no blemishes or signs of wear.

How do I track my order?

Once your order has been successfully submitted and paid for, you will be emailed a tracking number. Please follow the prompts in the email to track your item.

Can't find your question? Please contact us here and we'll get back to you shortly.

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