Return and Exchange Policy
Barbas and Zacari will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, mail out your item within 21 days from the receipt of original order. Please note, refunds are exclusive of shipping cost. Items cannot be returned or exchanged after 21 days from the receipt of original order. Items must be returned with all Barbas and Zacari tags still attached and must be in their original packaging such as watch boxes or sunglass cases.
How to Return or Exchange Your Order:
If you are not 100% satisfied with your purchase, simply send it back within 21 days and we’ll refund the full cost of the item minus shipping costs.
If you wish to exchange your item for a different product, we will ship the other product after we have received and inspected the returned product.
Barbas And Zacari
158 Murphy Street
RICHMOND VIC 3121
Drop off the package at the any Carrier Store, Drop Box, Customer Center, or with any Carrier driver. If a carrier is not available in your area or you prefer not to use it to return or exchange your items, you can use any other trackable method, at your expense. Please insure the package for the full retail value of the shipped products, as we will not be liable for any damage incurred in transit.
Once we receive your package, we will process your return within 3 business days.
Refunds will be made in the form of the original payment where the same credit card used for purchase will be credited with a refund. While we process returns within 3 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
For questions please e-mail firstname.lastname@example.org