Our items are designed in Melbourne, Australia. Parts are ordered from around the globe and then manufactured in China. For more product you can visit our products and click product information and specifications underneath the "Buy Now" button of each product.

ORDER & DELIVERY

The process for Australia post is; 
The item is first processed by our logistics team, then your tracking ID will be generated by Australia post and emailed to you. You can track your item by visiting your shipping confirmation email and entering your tracking ID on the AusPost website:  https://auspost.com.au
DHL ecommerce shipment is as followed;
Your parcel is processed here in Melbourne, then shipped to Frankfurt which is DHL’s main transit where DHL dispatches to your country. During the period the parcel is being dispatched from Frankfurt to your local country and postal service there will be no new information that shows up. Once the item is handed to your local postal service is when information will show in your tracking. 

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RETURN & EXCHANGE

Return & Exchange Policy

From time of purchase, you have 14 days to complete the returns process. Please note we will not cover shipping postage involved with the return.

Please ensure the watch has not be worn, damaged in any way, contains no blemishes or signs of wear.

Once the item is returned, we will then either reimburse you, once you are notified of the reimbursement it may take up to 5 business days for the funds to land in your account. 

 

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PRODUCT INFORMATION

Sunglass Information 

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PRODUCT INFORMATION

Our items are designed in Melbourne, Australia. Parts are ordered from around the globe and then manufactured in China. For more product you can visit our products and click product information and specifications underneath the "Buy Now" button of each product.

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PAYMENT & SECURITY

Payment is 100% secured by McAfee secured, Scan Alert and we are also 100% Paypal verified. If you have any other questions regarding payment security please email contact@barbasandzacari.com

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WARRANTY & REPAIR

Do I have any warranty with my item?

Our warranty term is 1 years from the date of purchase. Our warranty covers manufacturing defects on the watch (the movement + the case). We also cover defects on all straps (other than blemishes from misuse of the product).

Please note that repair or replacement will be charged in the following cases - even within the 1 year warranty term period.

- Failure or damage caused by improper use of the product or carelessness (knocks, dents, broken crystal, dents etc.)

- Failure or damage caused by fire, water, or a natural disaster such as an earthquake.

- Battery replacement 

How do I return an item?

To complete a return, please contact us here with your order details.

Returns policy?

From time of purchase, you have 14 days to complete the returns process. Please note we will not cover shipping postage involved with the return.

Please ensure the watch has not be worn, damaged in any way, contains no blemishes or signs of wear.

How do I track my order?

Once your order has been successfully submitted and paid for, you will be emailed a tracking number. Please follow the prompts in the email to track your item.

Can't find your question? Please contact us here and we'll get back to you shortly.

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OTHER QUESTIONS

If you have any other questions please do not Direct Message us on Instagram or Facebook. 

The quickest method of contact is to fill out our contact for or to email us at contact@barbasandzacari.com

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